Clearly it was going nowhere, so I said I'd call them again and did.Īfter they told me the same thing, I took things to the Attorney General for mediation since neither party was helping me. I asked if he'd call them with me and he refused saying he would only speak to the same representatives I would. He then went on to say the refund would have to come from Toyota Financial since they provided the payoff quote. His first reaction was literally "Why would you pay ahead"?. I explained that there was absolutely an amount owed to me, I paid for 36 months and turned it back in for a new lease after 34 and that I can't be charged for something that I didn't even have in my possession. He was immediately defensive and accusatory saying that they didn't owe me anything, etc. After a day or so she reached out and couldn't determine where my overpayment had been made, then got the sales manager, Steve King, to speak with me about it. I repeated this process three times and still hadn't heard anything, so I got a corporate customer service resolution specialist to forward my issue to one of their corporate team members within the dealership who then reached out to me.Īfter explaining the situation again, she said she'd need to review the lease agreements and would contact me again. I called the dealership, explained my situation, and was told a manager would reach out to me in a few days. They then explained that the dealership would have to refund my money because of the shortcoming/end of lease terms.
TANSKY SAWMILL TOYOTA FULL
I moved forward with the RAV4 and that was that.Ī month later I still hadn't received the check, I called Toyota Financial and they let me know that the dealership didn't pay the full amount of the lease and they kept my money to make up the difference. I called Toyota Financial Services and requested a refund for my overpayment and they obliged, letting me know that it would take a few weeks to reach me via check in the mail but it was in process. I paid off a lease a few months in advance but then received an email back in October about the dealership buying out leases and used vehicles, so I checked out their selection and decided to move forward with a lease toward a new RAV4. Please never lease or purchase a vehicle from this location and avoid trading your car in here at all costs.
Poor service.I've been a Tansky customer for a little over six years and will never return for another vehicle again. It took two technicians and 15 minutes before it was figured out. I had to go back to dealership with perishable items melting to ask for help with maintainence notice. Well, the instructions he gave me did not work. He rushed through directions as I attempted to write them down, telling me several times how simple it was.
Service rep told me how simple it was to do it. I asked for the instructions because my service light comes on prematurely. I tried using instructions given to me by the service rep at check in. I went to the store across the street and bought perishable and frozen items only to discover upon driving home that the service person had not reset my maintainence notice.
TANSKY SAWMILL TOYOTA PLUS
Two plus hours later, and after several inquiries as to what was taking so long, I got my car. I declined other services so it was a simple, straightfoward oil change.
I arrived promptly at 11 for my oil change. Having being reminded I would expect my job to be done in a timely manner. I was reminded of my 11 appt twice by Toyota-I believe once by phone and maybe once by email.
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